Shipping

SHIPPING POLICY

MoonSword Guild

Katanas & Japanese Swords

Processing Time (Handmade by Order) 3-5 business days

Notes: High-performance katanas and custom orders may require longer handmade processing time, depending on the complexity of the craftsmanship and customization requirements.

Estimated Delivery Time

  • 2 - 5 business days (US Warehouse Fulfillment Orders)
  • 3 - 9 business days (Handmade Orders)
  • 5 - 15 business days (International Orders)

Chinese Swords & Traditional Weapons

Processing Time (Handmade by Order) 1 - 3 business days

Estimated Delivery Time

  • 2 - 5 business days (US Warehouse Stock)
  • 4 - 10 business days (Handmade Orders)
  • 5 - 15 business days (International Orders)

Notes: Jian, Dao, and other traditional Chinese weapons may require additional processing time for authentic craftsmanship and quality control.

Display Stands & Accessories

Processing Time 1 - 2 business days

Estimated Delivery Time

  • 2 - 4 business days (US Orders)
  • 5 - 12 business days (International Orders)

SHIPPING RULES & POLICIES

General Shipping Information

  • Most orders ship within 5 business days after payment confirmation and age verification. We use UPS, FedEx, USPS, and regional carriers for our shipments.

  • Custom and personalized orders may take 7-21 business days depending on the complexity of customization and current order volume.

  • Age Verification Required: All weapon shipments require adult signature (18+) upon delivery. We cannot ship to addresses where an adult will not be available to sign.

Processing & Delivery Times

  • We aim to ship orders within 5 business days for US domestic orders. However, this may be longer due to order volume, inventory availability, or legal compliance checks.

  • Custom orders and special items have longer lead times as noted on individual product pages. Larger orders may require additional processing time.

  • We do not guarantee shipping transit times. Estimated delivery times are provided by shipping carriers and may vary due to weather, holidays, customs delays, or other circumstances beyond our control.

Order Changes & Cancellations

  • Order cancellations must be requested within 12 hours of placing your order. After this window, orders may have already entered processing and cannot be cancelled.

  • If your order has shipped, we cannot recall or redirect the package. You may return the item following our Returns Policy once received.

  • Address changes must be requested immediately after placing your order. We are not responsible for packages sent to incorrect addresses provided by the customer.

Tracking & Communication

  • Tracking numbers will be provided via email once your order ships.

  • We will respond to shipping inquiries within 1-2 business days during regular business hours.

Shipping Restrictions

WE DO NOT SHIP TO:

  • Puerto Rico and US territories
  • APO/FPO addresses
  • PO Boxes (adult signature required)
  • Addresses where weapons are prohibited by local law

INTERNATIONAL SHIPPING:

  • Available to select countries where weapons are legally permitted
  • International buyers are responsible for all customs duties, taxes, and import fees
  • International buyers assume all risk of packages being held, delayed, or confiscated by customs authorities
  • We strongly recommend verifying your local laws before ordering

Weapon-Specific Shipping Requirements

Legal Compliance:

  • All shipments comply with federal, state, and local weapons regulations
  • Some destinations may require additional documentation or restrictions
  • We reserve the right to refuse shipment to any location where delivery may violate applicable laws

Packaging:

  • All weapons are discreetly packaged for security and privacy
  • Sharp edges are properly protected during transit
  • Display items are packaged to prevent damage

Liability & Insurance

Important Notice:

  • We are not responsible for lost, stolen, or confiscated packages once tracking shows delivery or attempted delivery
  • We are not responsible for customs seizures or import issues with international orders
  • Insurance is available for additional cost - we recommend insurance for high-value orders
  • We will not issue refunds for packages delivered to incorrect addresses provided by the customer

Delivery Issues:

  • If tracking shows "delivered" but you haven't received your package, contact the shipping carrier first
  • We are not liable for packages left unattended by the carrier
  • Adult signature is required - packages will not be left if no adult is present

Special Circumstances

Holiday & Peak Periods:

  • Shipping times may be extended during holidays and peak seasons
  • Custom orders placed during peak periods may have longer processing times

Weather & Natural Disasters:

  • Severe weather may cause shipping delays beyond our control
  • We will communicate any known delays affecting your order

Local Pickup:

  • We do not offer local pickup services
  • All orders must be shipped to a physical address where adult signature is available

CONTACT INFORMATION

Questions about shipping? We're here to help!

Email: info@moonswordguild.com
Customer Service: info@moonswordguild.com

We respond to all shipping inquiries within 1-2 business days.

Before contacting us, please have your order number ready.

Important Reminder: All MoonSword Guild products are intended for display and cosplay use only. Please ensure you understand and comply with all local laws regarding weapon possession and import in your area.

Last updated: July 24, 2025

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